Frequently Asked Questions
What is JuGadee Wallet?
JuGadee Wallet is a quick & handy way to manage your booking refunds. Next time you cancel a booking, transfer your refund amount to your JuGadee Wallet account and avail exclusive promotions.
What are the benefits of using JuGadee Wallet?
Using JuGadee Wallet as the preferred payment method has following benefits: Instant Refunds! Can't wait for a refund? Just transfer it to your JuGadee Wallet account. Quick Bookings! Instead of a credit/debit card, use your JuGadee Wallet account to make fast bookings.
Attractive Promotions! Avail great offers exclusive to JuGadee Wallet users. No Payment Failures! Avoid dependency on bank networks and enjoy 100% guaranteed transaction success.
How can I sign up for JuGadee Wallet?
Every JuGadee App/Website registered user has a JuGadee Wallet user. In case you are not a registered Jugadee App/Website user, please register and start using JuGadee Wallet.
How can I put money into JuGadee Wallet?
When you cancel a booking you get an option of transferring money into your JuGadee Wallet account. Directly transferring money to JuGadee Wallet account is not permitted.
How do I use money present in JuGadee Wallet?
You can use money present in your JuGadee Wallet account to make payments at Jugadee Services. While on checkout page you would see JuGadee Wallet as one of the payment option. You would need to re-authenticate yourself for confirming the payment.
There is not enough money in JuGadee Wallet for booking a cab/Auto Rickshaw. What do I do?
You can pay for your booking either fully or partially by JuGadee Wallet. Any amount left after using JuGadee Wallet could be paid using other payment options like Credit Card, Debit Card, Net Banking etc.
Is there any expiry to the money present in JuGadee Wallet?
My Money present in your JuGadee Wallet account doesn t expire. But, Promotional money expires as per applicable offer terms.
How can I check balance present in JuGadee Wallet?
Log-in to your JuGadee Account and select Wallet tab. You would see balance and historical transactional details.
Can I transfer balance in JuGadee Wallet balance to any other user?
Balance from one account cannot be transferred to another.
Can I delete JuGadee Wallet?
JuGadee Wallet account cannot be deleted. You may choose not to use it.
Terms and Conditions
- JuGadee Wallet is the instrument to park money in your JuGadee Account as a prepaid balance, and can be used only for bookings with JuGadee.
- Balance in JuGadee Wallet doesn't bear interest.
- 'My Money' amount credited in your JuGadee Wallet account post a cancellation or failed booking is refundable into the same card/account used for making the payment at the time of booking. This amount does not expire.
- 'Bonus' amount credited in your JuGadee Wallet account by JuGadee in connection with JuGadee's promotional and marketing campaigns is non-refundable and shall expire as per applicable offer terms.
- No other discount coupon or offer of JuGadee can be clubbed in a booking where 'Bonus' amount is sought to be used.
- 'Bonus' amount can be used only in bookings done through Android or IOS mobile apps.
- 'Bonus' amount is not transferable.
- In case of cancellation of bookings made through JuGadee Wallet, the refunds if any after deducting cancellation charges will be processed into the JuGadee Wallet account only. However, if the balance in JuGadee Wallet isn't adequate for the cancellation charges of a transaction, then the deficit will be deducted from the respective bank account or credit card from which payment for that transaction was initially made.
- 'Bonus' amount in JuGadee Wallet will be utilized after the cancellation or failed booking related amount is exhausted.
- The customer agrees that he will not raise any charge back request with his/ her card issuing bank or entity for those amounts which are transferred to wallet after his/ her consent. Any such chargebacks from the card issuer or bank will be denied by JuGadee, and JuGadee reserves its rights to recover the money from the customer for any chargebacks requested and made in contravention of this clause.
- .JuGadee has the sole discretion for rewarding the JuGadee Wallet user with promotional offers or points, monitoring and temporarily suspending the JuGadee Wallet account in case of any chargebacks or similar issues, etc.
- These terms can be amended, modified or withdrawn by JuGadee at any time without notice.