Driver Terms & Conditions
These terms and conditions (“User Terms”) apply to Your visit to and use of the Application through a mobile phone, as well as to all information, recommendations and or services provided to You on or through the Application. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
By clicking on the “I ACCEPT” button, You are consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE THE APPLICATION. IF YOU DO NOT ACCEPT ANY OF THE USER TERMS, THEN PLEASE DO NOT USE THE APPLICATION OR AVAIL ANY OF THE SERVICES BEING PROVIDED THEREIN.
I. Drivers – Terms and Conditions:
II. Registration and Driver Information
- “We” or “Us” refers to Jugadee Services (India) Private Limited (“JuGadee”).
- “JuGadee” refers to Jugadee Services (India) Private Limited, a corporation established under the government laws of India, which is the Online Cab/Auto Rickshaw booking Platform provider.
- “JuGadee Platform” refers collectively to JuGadee website, mobile application, and Services.
- “Cost Contribution” means an amount paid by the Rider to reimburse the Driver for the expense of operating the motor vehicle.
- “Driver” refers to any User that has registered as a driver on the JuGadee Platform.
- “Ride” refers to transportation that the Driver has shared with the Rider in order to offset some, or all, of the costs of the transportation. Such transportation must have been provided through the Services.
- “Rider” refers to any User that has registered with the JuGadee Platform for the purposes of arranging to receive Rides.
- “Service(s)” refers to any of the services provided by the JuGadee Platform.
- “Site” refers to the JuGadee website located at www.jugadee.com , and is one of the elements of the JuGadee Platform.
- “User” refers to any person who has downloaded the JuGadee mobile application, or has registered with the JuGadee Platform for the use or potential use of the Services. This term includes reference to both Drivers and Riders.
- “Vehicle” means the vehicle offered by a Driver for the purpose of providing the Ride to the Rider.
- "Service tax" or any kind of "tax" are now CGST and SGST and fixed by Government of India.
You are the sole authorized User of your JuGadee account. You may not authorize others to use your User status, and you may not assign or otherwise transfer your account to any other person or entity. You are responsible for maintaining the confidentiality of any password provided by you or JuGadee for accessing the Services.
By accepting this Agreement, a Driver agrees that JuGadee may obtain information about the Driver, including without limitation the Driver’s driving record. A Driver hereby authorizes JuGadee to perform a background check on Driver, and further agrees to provide any necessary authorization to facilitate JuGadee’s access to the Driver’s official driving record during the term of the Agreement.
III. By using the Service, a Driver represents, warrants and agrees that:
IV. Driver Must Maintain Own Insurance
- Such Driver is at least 18 years of age.
- Such Driver possesses a valid driving license in India and is authorized to operate a motor vehicle and has all appropriate licenses, approvals and authority to provide transportation to third parties in all jurisdictions in which such Driver uses the Services.
- Such Driver owns, or has the legal right to operate, the vehicle such Driver uses when accepting Riders, and such vehicle is in good operating condition and meets industry safety standards and all applicable motor vehicle requirements imposed by the applicable governmental authority for a vehicle of its kind.
- Such Driver has a valid policy of liability insurance in India and all provinces or states that the Driver travels to (in coverage amounts consistent with all applicable legal requirements) for the operation of such Driver’s vehicle to cover any anticipated losses related to such Driver’s provision of rides to Riders.
- Such Driver is named or scheduled on the insurance policy covering the vehicle such Driver uses when accepting Riders.
- Such Driver will be solely responsible for any and all liability which results from or is alleged as a result of the operation of the vehicle such Driver uses to transport Riders, including, but not limited to personal injury, death and property damage.
- In the event of a motor vehicle accident such Driver will be solely responsible for compliance with any applicable statutory requirements, and for all contact with such Driver’s insurance carrier.
- Such Driver will comply with all applicable laws related to the matters set forth herein, and will be solely responsible for any violations of such applicable laws.
- Such Driver will not make any representations regarding JuGadee. The Driver shall not represent that they are an agent or representative of JuGadee.
- Such Driver has not been convicted of any criminal offense, in any jurisdiction, including but not limited to, fraud, sexual offenses, crimes involving property damage, theft, acts of violence or terror, reckless driving or driving with a suspended or revoked license, driving under the influence of drugs and/or alcohol or any other drug related offense.
- Such Driver does not have more than two demerit points, or other comparable penalty, on his or her driving record.
- Such Driver will not conduct any Rides on the property any airport unless such operations are authorized by the relevant airport authority.
- Such Driver will only transport Riders on a pre-arranged basis through the Services. A Ride is considered pre-arranged if the Ride is solicited and accepted through the Services before the Ride commences.
- Such Driver will not transport more than 4 Riders for cab and 3 Riders for Auto Rickshaw on any given Ride.
- Such Driver will adhere to JuGadee’s zero tolerance intoxicating substance policy set out below.
- Such Driver authorizes JuGadee to obtain the Driver’s driving records prior to begin using the Services, and quarterly thereafter.
- Such Driver authorizes JuGadee to run a criminal background check (using two (2) pieces of identification, one of which must be government-issued and include the Driver’s name, date of birth, signature and photo of the Driver), that will include national and provincial databases and the national sex offender database, before beginning use of the Services.
- Such Driver understands that JuGadee may utilize an outside firm or firms to run the criminal background and driving record checks, and specifically authorizes such firm or firms to conduct such background checks on behalf JuGadee.
- Such Driver will not discriminate or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation.
The Driver agrees and undertakes to maintain insurance to cover the Ride and any car sharing offered or booked through the JuGadee Platform. The Driver agrees that they will, on request, provide the Rider with evidence, in advance of the Ride, of the complete validity of its insurance policy. The Driver also undertakes to hold a valid driver’s license and that the Driver will own or will be entitled to use the Vehicle and the Rider is entitled to request evidence of the Driver’s insurance and driver’s license at any time up to completion of the Ride.
JuGadee gives no warranty or assurance with regard to the validity of a Driver’s insurance or the application of a Driver’s insurance policy to a Ride. It is the Driver’s responsibility to verify that their insurance provides adequate coverage for all activities associated with the Driver’s use of the Services, including providing Rides to Riders. It is the sole responsibility of each Driver and Rider to confirm with each other that the Driver maintains valid insurance. The Driver represents that their insurance policy allows them to carry Riders and that their insurance policy covers all Riders and any accident or incident which may occur during a Ride.
The Driver acknowledges that standard non-commercial insurance policies may refuse to cover loss or damage arising in certain circumstances, including, in the event that the Driver was using a vehicle for profit. The Driver shall not collect any payments from the Rider other than the Cost Contribution. The Driver therefore undertakes to calculate the expense of operating the motor vehicle and represents that the Cost Contributions requested from their Riders does not result in any profit to the Driver. In the event that a Driver’s insurer repudiates or refuses to accept any claim arising during a Ride for any reason, the Driver will be responsible for all financial consequences, losses and damages of any kind arising and JuGadee will not be liable in any circumstances to the Driver, the Rider or any third party in connection with a Ride provided by a Driver to a Rider. A “Cross-Border Ride” means any Ride that includes any travel outside of city. If a booking is made for a CrossBorder Ride, Drivers must ensure that their insurance covers travel outside of the province.
You agree to defend, indemnify and hold harmless JuGadee and its subsidiaries, agents, licensors, affiliates, employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including reasonable legal fees) arising from: (i) your use of and access to the JuGadee Platform, the Site or the Services including any data or content transmitted or received by you; (ii) your violation of any term of this Agreement, including without limitation your breach of any of the representations and warranties above; (iii) your violation of any third-party right, including without limitation any right of privacy or intellectual property rights; (iv) your violation of any applicable law, rule or regulation; (v) any claim or damages that arise as a result of any of your User Content or any that is submitted via your account; (vi) any other party’s access and use of the Service with your unique username, password or other appropriate security code; or (vii) any and all claims or damages (alleged or actual) that arise as a result of a Ride that you provide as a Driver or a Ride that you take as a Rider.
In the event that You have a dispute with one or more Users, You agree to release JuGadee (and JuGadee’s officers, directors, agents, subsidiaries, joint venturers, employees, and contractors) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected to such disputes with other Users or to Your use of the JuGadee Platform or the Services.
VII. No Warranties or Representations
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. USE OF THE SERVICE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON- INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM JUGADEE OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN, INCLUDING WITH RESPECT TO DRIVER OR RIDER SAFETY. WITHOUT LIMITING THE FOREGOING, JUGADEE, ITS SUBSIDIARIES, AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF THE SERVICE.
JUGADEE DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY RIDE YOU REQUEST OR PROVIDE THROUGH THE JUGADEE PLATFORM, NOR DOES JUGADEE WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PROPERTY DAMAGE, INCLUDING TO YOUR VEHICLE, PERSONAL INJURY, UP TO AND INCLUDING DEATH, THAT OCCURS AS A RESULT OF THE RIDE OR YOUR USE OF THE SERVICE.
NO WARRANTY OR GUARANTEE PROVIDED AS TO DRIVER SAFETY. JuGadee has no responsibility whatsoever for the actions or conduct of Drivers or Riders. JuGadee has no obligation to intervene in or be involved in any way in disputes that may arise between Drivers, Riders, or third parties. Responsibility for the decisions you make regarding providing transportation rest solely with you. It is up to you to take reasonable precautions in all actions and interactions with any party you may interact with through use of the services. JuGadee may but has no responsibility to screen or otherwise evaluate potential Riders or Users. You understand and accept that JuGadee has no control over the identity or actions of the Riders and Drivers, and JuGadee requests that you exercise caution and good judgment when using the services. You hereby agree that your use of the Services is at your sole risk.
VIII. Limitation on Liability
IN NO EVENT WILL WE AND OUR AFFILIATES, SHAREHOLDERS, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS OR OUR SUPPLIERS, BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY OUR SERVICES, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE JUGADEE PLATFORM, OUR SERVICES OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE) EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE DO NOT SCREEN THE USERS USING THE SERVICES IN ANY WAY. AS A RESULT, WE EXPRESSLY DISCLAIM ANY LIABILITY FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL AND/OR CONSEQUENTIAL, ARISING OUT OF THE USE OF JUGADEE OR THE SERVICES, INCLUDING, WITHOUT LIMITATION, TO DAMAGES ARISING OUT OF COMMUNICATING AND/OR MEETING WITH OTHER USERS OF THE JUGADEE PLATFORM OR THE SERVICES, OR INTRODUCED TO YOU VIA THE JUGADEE PLATFORM OR THE SERVICES. SUCH DAMAGES INCLUDE, WITHOUT LIMITATION, PHYSICAL DAMAGES, BODILY INJURY, DEATH AND OR EMOTIONAL DISTRESS AND DISCOMFORT. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY, AND THE LIABILITY OF OUR AFFILIATES, SHAREHOLDERS, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO $100. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
JuGadee has no responsibility whatsoever for the actions or conduct of drivers or riders. JuGadee has no obligation to intervene in or be involved in any way in disputes that may arise between drivers, riders, or third parties. Responsibility for the decisions you make regarding providing or accepting transportation rest solely with You. It is each rider and driver’s responsibility to take reasonable precautions in all actions and interactions with any party they may interact with through use of the services. JuGadee may but has no responsibility to screen or otherwise evaluate potential riders or users. Users understand and accept that JuGadee has no control over the identity or actions of the riders and drivers, and JuGadee requests that users exercise caution and good judgment when using the services. Drivers and riders use the services at their own risk.
Please keep in mind that the Internet is like a big city with all kinds of people in it. Don’t travel with someone you don’t trust. By using this service you agree that JuGadee, partner organizations and individuals including organizers or sponsors of carpool groups, and related persons are not responsible for your safety, comfort, or successful travel arrangements, or for your belongings, or for any other liability with regard to your use of this website.
JuGadee , at its own distention, may take reasonable steps to background check its drivers using a third party background check service, reviewing a drivers’ motor vehicle record, reviewing proof of automobile insurance, and reviewing for a valid driver’s license. This is however, is not to be deemed a warranty or guarantee, either express or implied, for the safety of a ride, the reliability of a driver, a ride or the driver’s vehicle, or for anything else, and JuGadee expressly disclaims all warranties as to any drivers and Riders. A user should take all reasonable steps in determining whether to accept a ride from a driver or give a ride to a Rider.
JuGadee is not responsible for any damages (including personal injury, death, property damage, lost time or wages, and the like) resulting from or related to a ride facilitated by the Services, or for resolving any disputes between You and another user. You hereby agree that Your use of the Services is at your sole risk.
IX. No Liability for Online Content
Opinions, advice, statements, offers, or other information or content made available through the Services, but not directly by JuGadee, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. JuGadee does not guarantee the accuracy, completeness, or usefulness of any information on the Services and JuGadee does not adopt, endorse or accept any responsibility for the accuracy or reliability of any opinion, advice, or statement made by parties other than those made by JuGadee. Under no circumstances will JuGadee be responsible for any loss or damage resulting from anyone’s reliance on information or other content posted on the Services, or transmitted to participants. JuGadee reserves the right, but JuGadee has no obligation, to monitor the materials posted in the public areas of the Services. Notwithstanding this right, You remain solely responsible for the content of the photos, profiles (including Your name, image, and likeness), messages, notes, text, information, music, video, advertisements, listings, and other content (the “Content”) that You post in the public areas of the Services and in Your private e-mail messages. JuGadee shall have the right to remove any such material that in JuGadee’s sole opinion violates, or is alleged to violate, the law or this agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Users or others. E- mails sent between You and other Users that are not readily accessible to the general public will be treated by JuGadee as private to the extent required by applicable law.
X. No Agency
By agreeing to use our service, you agree that you are not an employee or independent contractor of JuGadee, and no agency, partnership, joint venture, or franchisor-franchisee relationship is intended or created by this Agreement.
DRIVERS ARE NOT JUGADEE EMPLOYEES OR INDEPENDENT CONTRACTORS. DRIVERS VOLUNTARILY USE OUR MOBILE PLATFORM TO BE MATCHED WITH RIDERS. IT IS UP TO THE DRIVER TO DECIDE WHEN HE OR SHE WISHES TO DRIVE USING THE JUGADEE APP, WHETHER OR NOT TO OFFER A RIDE TO A RIDER CONTACTED THROUGH THE JUGADEE PLATFORM, THE ROUTE THEY WILL TAKE, AND WHAT PRICING ADJUSTMENT THE DRIVER WISHES TO SET. A RIDER DECIDES WHETHER OR NOT TO ACCEPT A RIDE FROM ANY DRIVER CONTACTED THROUGH THE JUGADEE PLATFORM. ANY DECISION BY A USER TO OFFER OR ACCEPT TRANSPORTATION ONCE SUCH USER IS MATCHED THROUGH THE JUGADEE PLATFORM IS A DECISION MADE IN SUCH USER’S SOLE DISCRETION. JUGADEE OFFERS A CONVENIENT TECHNOLOGY ENABLED METHOD TO CONNECT DRIVERS AND RIDERS HEADING IN THE SAME DIRECTION WITH EACH OTHER THROUGH OUR TECHNOLOGY PLATFORM.
XI. Privacy Statements
We care about the privacy of our Users. You understand that by using the Services you consent to the collection, use and disclosure of your personally identifiable information, your GPS location relating to ride pick-up and drop-off locations, and aggregate data as set forth in our terms of service, and to have your personally identifiable information collected, used, transferred to and processed in India. Users specifically agree to release of their JuGadee Platform ride data to airport authorities or other governmental authorities who may request such data from JuGadee.
Users may see each other’s pick-up and drop-off locations, estimated time of arrival, Driver ratings, Driver’s profile, and vehicle information, either in person or on the Software. Users who post Rides specifically consent to this information being disclosed to the other.
Use of Google Services:
JuGadee’s technology incorporates certain software provided by Google (namely, the Maps API).
XII. Your Information
Your Information is any information, including photos, You provide, publish or display (“Post”) to the JuGadee Platform or send to other Users in the registration or in any public message area (including, but not limited to the feedback section) or through any email feature (“Your Information”). Your Information will be stored on computers. You consent to Us using Your Information to create a User account that will allow You to participate in the Services. You are solely responsible for Your Information and Your interactions with other people in the public, and We act only as a passive conduit for Your online posting of Your Information. When You use the JuGadee Platform, You agree to provide accurate, current and complete information as prompted by Our registration form and to maintain and timely update Your Information to keep it accurate, current and complete at all times during the Term of the Agreement.
You agree that We may rely on Your Information as accurate, current and complete. You acknowledge that if Your Information is untrue, inaccurate, not current or incomplete in any respect, We have the right to terminate this Agreement and Your use of the Services.
XIII. Zero Tolerance Policy
JUGADEE HAS A ZERO TOLERANCE POLICY FOR THE USE OF ALCOHOL, ILLEGAL SUBSTANCES, OR THE MISUSE OF PRESCRIPTION MEDICATIONS WHILE USING JUGADEE’S SERVICES. JuGadee will suspend Services to the Driver and reserves the right to terminate this Agreement after a complaint is filed by a Rider.
JUGADEE HAS AN ANTI DISCRIMINATION POLICY. USERS ARE PROHIBITED FROM MAKING ANY NEGATIVE RATING, CONDUCT OR SPEECH ON THE BASIS OF OR INFLUENCED BY GENDER, RACE, ETHNICITY, ABILITY, DISABILITY, SEXUAL ORIENTATION, AGE, OR OTHER IMPERMISSIBLE CATEGORY UNDER APPLICABLE LAW. Users agree to report to JuGadee promptly any discrimination related complaint by emailing us at email@example.com
. Users may be deactivated from the JuGadee Platform for discriminatory behavior.
JuGadee will suspend the provision of its Services to Driver at any time and for any length of time and reserves the right to terminate this agreement in the following events: (1) the Driver is accused of a criminal offense, including but not limited to, hit and run driving, the use of a motor vehicle to commit a crime, driving under the influence of drugs and/or alcohol, or any other criminal offense, including but not limited to fraud, sexual offenses, drug related offenses, crimes involving property damage, and/or theft, acts of violence, or acts of terror; (2) the Driver is accused of reckless driving or driving with a suspended or revoked license; (3) the Driver’s driving record exceeds a maximum of two demerit points at any time during the term of this agreement; (4) a zero-tolerance policy complaint against the Driver is filed by a Rider; and/or (5) a discrimination complaint against the Driver is filed.
This Agreement is effective upon your use of JuGadee’s Services, and any subsequent amendments to this Agreement will be effective upon the posting of an updated version of this Agreement on the Services. You may terminate your participation in JuGadee’s Services at any time, for any reason, upon receipt by JuGadee of your written or email notice of termination. Either you or JuGadee may terminate your participation in JuGadee’s Software or Services by removing your information at any time, for any or no reason, without explanation, effective upon sending written or email notice to the other party. Upon such termination, JuGadee will remove all of your information from its servers, though JuGadee may retain an archived copy of records JuGadee has about you as required by law or for legitimate business purposes. JuGadee maintains sole discretion to bar your use of the Services in the future, for any or no reason. Even after your participation in JuGadee’s Services is terminated, this Agreement will remain in effect.
Without limiting any other remedies available to JuGadee at law or otherwise, JuGadee may terminate your participation, remove your information, warn the JuGadee community of your actions, issue a warning, and refuse to provide Services to you if: (1) you breach this Agreement or the documents it incorporates by reference; (2) JuGadee is unable to verify or authenticate any information you provide to JuGadee; (3) JuGadee believes that your actions may cause financial loss or legal liability for you, JuGadee’s Users or JuGadee, or subject JuGadee or you or any other User to regulation by any state, provincial or local government or regulatory agency; or (4) JuGadee suspects that you have engaged in fraudulent activity in connection with the JuGadee’s Software or the Services.
XVII. Entire Agreement/Severability
XVIII. Driver and Rider Obligations
If the Driver fail to comply with any of the terms of this Agreement, JuGadee reserves the right to keep information relating to the breach, to publish or disclose this information on the User’s online profile and to suspend or withdraw the User’s access to the Services.
JuGadee has no responsibility whatsoever for the actions or conduct of Drivers or Riders. JuGadee has no obligation to intervene in or be involved in any way in disputes that may arise between Drivers, Riders, or third parties. Responsibility for the decisions you make regarding providing or accepting transportation rest solely with you.
For any dispute with JuGadee, you agree to first contact us by emailing us at firstname.lastname@example.org
, and attempt to resolve the dispute with us informally.